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From your account page, click Cancel next to your plan. You keep access through the end of your paid period. No partial refunds for unused days.

Yes, from account → manage billing → "Change plan". The new plan kicks in immediately and you're credited a prorated amount for the unused portion of the old plan.

TIVI Yearly comes with a 14-day free trial. We charge on day 15 unless you cancel. TIVI Monthly and Premium+ start billing right away, and you can cancel any time.

Email support@tivi.film with the transaction date and last four of the card. We'll refund the duplicate within 3 business days.

On the pricing page, scroll below the plans to Have a promo code? and enter it there.

Most common: slow Wi-Fi. Try wired Ethernet, restart your router, or drop streaming quality in account → streaming. If the issue is only on TIVI, email us. We'll check our CDN status.

Yes. Chromecast is the cast icon in the player. AirPlay is the standard iOS share menu. Roku/Fire TV/Apple TV users: use the native TIVI app instead.

TIVI Monthly: 1 stream. TIVI Yearly: 2 streams. Premium+: 4 streams. We track active sessions, and you can sign a device out from your streams page if you hit the cap.

In the player, click the CC button. Captions are available in English on every TIVI Original. Spanish, Haitian Creole, and French roll out through 2026.

Use the reset form. We email you a 6-digit code; you set a new password right after.

Not yet. Every account is a single profile today. Kids titles carry their maturity rating on the card and the detail page so you can see at a glance what is age-appropriate.

Yes. Go to your account → Privacy & your data → Download. You get a JSON file with your profile, list, ratings, preferences, watch history and purchases.

Go to your account → Privacy & your data → Request deletion. We remove identifiable data within 30 days. Billing records we are legally required to keep are retained, and aggregated stats may persist.

Web, iPhone/iPad, Android, Roku, Amazon Fire TV, Apple TV, Samsung Tizen, LG webOS. Vizio SmartCast is coming.

Open TIVI on TV. You'll see a 6-character code. Visit tivi.film/connect on your phone (it opens the activation page), sign in, then enter the code.

Downloads are still rolling out and are not available on every plan or device yet. When a title can be saved offline you will see a download arrow on its page. Files expire 30 days after the first download.

Our always-on linear channel. Originals premiere live at 9 PM ET, followed by Behind the Block, then a curated drama/comedy block.

Not yet. TIVI 24 plays straight through, live. Most titles in the lineup are also available on demand, so you can start one from the beginning any time from Browse.